Help
Can't find your answer? Email playlisted.support@gmail.com.
Using Playlisted
How do I find a song?
In the video app, tap Share, then choose Playlisted. If you don't see it, tap More at the end of the row and turn Playlisted on. You can also copy the link and paste it into Playlisted.
It said it couldn't find the song.
Some songs aren't in our recognition catalog, especially unreleased tracks, fan edits and very short clips. If you know any words or the artist, try searching for the song by name in your music app.
It found the wrong version.
Live recordings, covers and edits can match a different version of the same song. When we aren't sure, we show a few options so you can pick the right one before anything is added.
It says the post is a photo post.
Posts made of photos can't be read from a link. Screen-record the post for a few seconds with the sound on, then share the recording to Playlisted.
Does it work with YouTube?
Not with YouTube links yet. Screen-record the Short for a few seconds with the sound on, then share the recording to Playlisted.
I use Spotify or another music app.
Everyone gets the song name and artist. Playlisted opens Spotify with the song already searched for you. For other apps, copy the name and paste it into the app's search. Adding songs to a playlist works with Apple Music only.
Free songs and Playlisted Plus
How many songs are free?
3 songs found per calendar month. Adding songs to Apple Music is always free, including songs already in your history.
How do I cancel?
On your iPhone, open Settings, tap your name, then Subscriptions, then Playlisted. Cancel at least 24 hours before your renewal date to avoid the next charge.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
I subscribed on a new phone and Plus isn't showing.
Open Playlisted, go to Settings, and tap Restore Purchases while signed in with the same Apple ID.
Your data
Do you keep my videos?
No. The video and audio are deleted as soon as the song is found. See the privacy policy for exactly what we keep.
How do I delete my data?
In Playlisted, open Settings and tap Delete my data. Or email playlisted.support@gmail.com with the subject "Delete my data".